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1. What is market value?

Finding the market value of your property involves discovering the price most people would pay for it in its present condition. It’s not quite that simple, however, because the assessor has to find what this value would be for every property, no matter how big or how small. The assessor’s job doesn’t stop there. Each year it has to be done all over again, because the market value of almost everything changes from one year to the next – as we all know. Towns in New Hampshire have traditionally not maintained assessments at 100% of market value on a yearly basis.

2. Why have a property tax?

Properties are appraised so that those of us who want the advantage of having schools, fire and police protection, and other public benefits, can absorb our fair share of the cost, in proportion to the amount of money our individual properties are worth. The property tax should be part of a well-balanced revenue system. It is a more stable source of money than sales and income taxes because it does not fluctuate when communities have recessions. When the community spends your tax dollars on better schools, parks, and so on, your property values rise. Some of the windfall benefits you receive are recaptured by the property tax.

3. How is property appraised?

To find the value of any piece of property the assessor must first know what properties similar to it are selling for, what it would cost today to replace it, how much it takes to operate and keep it in repair, what rent it may earn, and many other dollar facts affecting its value, such as the current rate of interest charged for borrowing the money to buy or build properties like yours. Using these facts, the assessor can then go about finding the property’s value in three different ways.

4. Why do assessed values change from year to year?

When market value changes, naturally so does the assessed value. For instance, if you were to add a garage to your home, the assessed value would increase. However, if your property is in poor repair, the assessed value would decrease. The assessor has not created the value. People make value through their transactions in the marketplace. The assessor simply has the legal responsibility to study those transactions and appraise your property accordingly.

5. How does assessed value affect the tax rate?

The assessor's office has nothing to do with the total amount of taxes collected. The assessor's primary responsibility is to find the fair market value of your property, so that you may pay only your fair share of the taxes. The amount of taxes you pay is determined by a TAX RATE applied to your property's ASSESSED VALUE. The tax rate is determined by all the taxing agencies - town, county, and school district - and depends on what is needed to provide all the services you enjoy.

The assessor's office also keeps track of ownership changes, maintains maps of parcel boundaries, keeps descriptions of buildings and property characteristics up to date, keeps track of individuals and properties eligible for exemptions and other forms of property tax relief, and most important, analyzes trends in sales prices, construction costs, and rents to estimate the value of all assessable property. All this must be done economically (less than 1/10th the cost of hiring someone to appraise your property).

6. What are your rights and responsibilities?

If your opinion of the value of the property differs from the assessor’s by all means go to the assessor’s office and discuss the matter. The assessor will be glad to answer questions about the appraisal and explain how to appeal if you cannot come to an agreement. The assessor's office relies on the property owner for information. You can help by providing accurate information. If you feel taxes are too high, you should make your opinion known to the elected officials. Ask about your eligibility for special exemptions.

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1. Why do I have to register my dog?

State of New Hampshire law requires that all owners of dogs four months and older shall annually be registered, numbered, described and licensed in the Town in which the dog is kept. Regardless of when the license is obtained, the license is valid from May 1 of each year to the following April 30.

In accordance with State law, owners must present a valid rabies certificate and, if applicable, a neuter/spay certificate. Veterinarians are required by State law to notify the Town Clerk when a rabies vaccination is issued. When this occurs, our office will send you a notice to license your dog if your dog is not already licensed with us.

2. What are the fees for licensing my dog?

• Puppy (ages 4 to 7 months) $7.50
• Neutered or Spayed Dog $7.50
• Un-Neutered or Un-Spayed Dog $10
• Dogs of Senior Citizens (defined as an owner who is 65+ years old) $3
• "Kennel" License for 5 or More Dogs $21

These fees are not pro-rated for portions of the licensing year.

3. How do I license a dog that is new to me?

You should license your new dog as soon as possible. Your license will be valid from the time the license is issued until the next April 30. You will need to provide a valid rabies certificate and, if applicable, a neuter/spay certificate. You may visit Town Hall (Monday through Friday; 8:30 am to 4:30 pm) to license your dog or complete the Dog License Registration Form (PDF) and mail this form to Town Hall with a copy of any applicable forms and the licensing fee via a check made payable to the Town of Hanover.

4. What happens if I don’t license my dog?

Failure to license your dog is a violation of State law. Owners who fail to register their dog by May 1 will be subject to fines and a court summons. Late charges are assessed at $1 per month, per dog. Civil forfeiture fines will also be assessed in the amount of $25 per dog, which will be payable within 15 days of receipt of the notice of failure to register. Failure to pay late charges and civil forfeiture fees within the 15 day period will result in a summons to appear in court.

5. What do I do if I no longer own my dog?

Contact the Town Clerk’s Office at 603-640-3200 or by e-mail, and we will update your record so that you do not receive any further notices for the dog(s) you no longer own.

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1. How do I schedule an inspection (i.e. gas / oil installation, fire / life safety, daycare / foster care, place of assembly)?

Inspections can be scheduled by calling Sheri Clifford at 603-640-3341. Time requirements for inspections vary and will be scheduled accordingly.

2. How can I obtain a copy of a fire or ambulance report?

Call Sheri Clifford at 603-640-3341 for a copy of a report. Please have the incident date and location information available. A signed Medical Authorization Form will need to be provided in order to obtain an ambulance report. There is a $25 report fee and checks should be made payable to the Town of Hanover.

3. How do I schedule a station tour?

Fire station tours can be scheduled by calling 603-643-3424. You may be asked about the nature of your group, i.e. civic organization, family, or club, how many people will be in the group (adults vs. children), and the age of the children. These questions assist us in tailoring your visit to the station.

4. How do I get a permit to burn brush?

It's the Law - Fire Permits are required by NH RSA 227-L.

Within the Town of Hanover, you must obtain a written permit from the Fire Warden by coming to the Hanover Fire Station located at 48 Lyme Road. An exception is made when the ground where you are burning is covered with snow; however, we ask that you call us before kindling the fire at 603-643-3424.

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1. Where should smoke alarms be installed?

According to the NH State Fire Marshal, as well as the National Fire Protection Association (NFPA), "install smoke alarms inside each bedroom, outside each sleeping area and on every level of the home, including the basement." This applies to all single-family dwellings, multi-unit dwellings, and rental units.

• Here is an infographic from the NFPA to help visualize where to locate your Smoke Alarms
• Informational Bulletin (PDF) from the NH State Fire Marshal, Smoke Alarm Device Requirements in Dwellings
• Additional guidelines from the NFPA for proper smoke alarm installation

2. Where should Carbon Monoxide (CO) detectors be installed?

For each individual dwelling unit (house, apartment, rental unit, etc.) CO detectors shall be installed in a central location outside each sleeping area and on every occupiable level of the home, including the basement. 

• Additional information from the NFPA on Carbon Monoxide detectors
• Additional information from the EPA about CO alarms
  The EPA recommends installing wall-mounted CO detectors about 5 feet from the floor.

3. How do I know if my alarm is working?

Smoke alarms and CO detectors should be tested every month. Simply press the button and listen. (Protect your hearing, the alarm will be loud!)

4. How do I know if my alarm is detecting these dangers effectively?

Smoke alarms and CO detector components will deteriorate over time. Smoke alarms can only be expected to work effectively within 10 years of their Date of Manufacture (DOM). Carbon Monoxide detectors can only be expected to work effectively within 7 years of their DOM. The DOM can be found printed or stamped on the back of the device itself. If the device is a smoke alarm more than 10 years old or a CO detector more than 7 years old, it must be replaced and should not be expected to function properly. Devices should also be clean of dust or cobwebs, and they should never be painted or covered with anything: cloth, plastic, stickers, etc. – this could defeat their functional ability.

• Fire Safety Checklist from FEMA and the US Fire Administration (PDF)
  This is a great resource for homeowners and renters alike to ensure their home is safe from easily avoidable fire hazards.
• Additional resource for household fire safety information (PDF)

5. What is the best smoke alarm choice for my home?

This one will require a little explanation, as there are several factors that may influence your choice:

• Internal components: Smoke alarms available in the U.S. contain two different smoke sensing technologies, ionization and photoelectric. Both are independently tested and certified to be effective at detecting smoke. However, one is better at detecting fast-flame fires (ionization) and the other is better at detecting smoldering fires (photoelectric). The State of Vermont requires all new construction (PDF) to have photoelectric smoke alarms installed. New Hampshire allows the installation of either photoelectric or ionization smoke alarms (PDF). There are devices available that use both sensing technologies, which may provide the best of both worlds. If you must choose, however, research has shown that photoelectric sensors are better for detecting common household fires and they are less susceptible to nuisance activations from cooking, steam, etc. When it comes time to replace your alarms, choose photoelectric first, or a combination unit second.
• Battery choices: All smoke alarms are required to have a battery backup. With new battery technologies, there are now self-contained smoke alarms that offer a 10-year life expectancy without having to ever change the battery. These options offer great convenience but come at an increased cost. A 10-year battery is the best option if it works for you and your family.
• Interconnected smoke alarms are best. In some older homes, smoke alarms were not part of the original construction, and connecting a network of smoke alarms in a house can be very expensive if a broader renovation is not already underway. New technology, again, has come to the rescue offering the ability to interconnect a home's smoke alarms through Wi-Fi. If smoke alarms are interconnected, when one sounds, they all sound. This is best for alerting residents to the alarm.
• Alert options: There are now alarms that do more than just beep! Options include strobe lights and vibration alerts (for the hard-of-hearing), and many manufacturers offer alarms that provide a verbal alert, which has been shown to be more effective at waking children. Since half of all home fires occur between the hours of 11 pm and 7 am, this functionality may be the best option for alarms located in children's bedrooms.

6. What is the best Carbon Monoxide detector choice for my home?

Carbon Monoxide detectors are all the same on the inside, so there is less of a debate here. CO detectors are available in several different varieties, and they can have additional functionality, like explosive gas detection in addition to CO detection. They can be wall-mounted, outlet-mounted, stand-alone units, or included as part of a dual-sensor smoke and CO alarm. Heat rises, and CO is associated with heating appliances, as it is most commonly encountered as a product of incomplete combustion. Additionally, on a molecular level, CO is slightly lighter than air. The EPA recommends wall-mounted units about 5 feet from the floor. But ultimately, the best CO detector for you and your family is one that works, has fresh batteries, and that is less than 7 years from its date of manufacture.

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1. What type of payment does the Town of Hanover accept?

The Town of Hanover accepts cash, certified bank checks, cashiers’ checks, personal checks (starter checks not accepted), or money order. Debit and Credit cards are also accepted with a 2.99% or $2.50 minimum convenience fee applied. 

2. Can I get any plate type at the Town offices?

The Town of Hanover CAN issue regular NH license plates, Moose plates, vanity plates / initial plates, motorcycle plates, trailer plates, vanity antique plates, vanity motorcycle plates, vanity trailer plates, vanity Moose plates, Agricultural, Farm, and Tractor plates

The Town CANNOT issue regular antique plates, veteran plates of any kind, commercial plates, Pearl Harbor plates, Purple Heart plates, moped pleated dirt bike plates, Handicap plates, and apportioned plates. These plates can be obtained through the State of New Hampshire DMV Offices. Please call the State DMV at 603-271-2251 for questions regarding these types of plates.

3. What do I need to obtain a New Hampshire driver's license?

Driver's licenses are obtained through any office of the State's Department of Motor Vehicles. The Concord DMV Office can be reached at 603-271-2251; phone numbers for local DMV offices are not available to the public.

Driver's licensing can be done Monday through Friday at the Claremont DMV.

You will need to produce the following documents to secure your driver's license:

• An original or certified copy of your birth certificate or passport - these documents must be in your current name; if not, then the legal document indicating your name change must be presented
• A current valid out-of-state drivers license
• Proof of residency

4. What do I need to register or renew a current registration for a vehicle? What should I bring with me to process this transaction?

You will need to provide us with the current registration or the renewal notice. Pursuant to the State of New Hampshire Privacy Act Law, Records and Certifications RSA 260:14, if you are unable to provide your vehicle information to us, we cannot "fill in the blanks" and provide it to you.

5. How do I transfer my license plates from my old car to my new car?

You will need to provide us with the current unexpired registration for the old vehicle, and the paperwork from the dealer or seller on the new vehicle. License plates are solely owned by the first person listed on the registration and can only be transferred and any credit applied to a registration that again reflects the same individual as the first person on the registration. If there is a leasing company involved, you can transfer your plates as long as the lessee is the same as the owner of the plates.

6. I just bought a new car, what do I need to bring with me to register it?

Please note that a title is a legal document and is required to be completed accurately and in its entirety by the SELLER in order for us to process your transaction.

• If you purchased your car from a New Hampshire dealership, you will need the blue title application marked "Town Clerk's Copy."
• If the vehicle that you purchased is newer than the current year, you will need to bring in the vehicle window sticker showing the price, as we will not have access to the MSRP.
• If you purchased your vehicle out of state, you will need to bring the original title or certificate of origin.
• If you purchased your vehicle through a private sale, you will need to bring the original title which has been correctly assigned to you by the seller.
• If you have purchased a vehicle that is more than 15 years old, you will need a bill of sale, and one of these 3 items:
  • An original title
  • A previous NH registration for that vehicle
  • A verification of the vehicle identification number

7. If I move out of state prior to the expiration of my registration, do I receive a refund for the unused portion?

No, the State of New Hampshire nor the Town of Hanover provides a refund if you move.

8. I have just moved to Hanover from another town in New Hampshire. Do I need to change my address on my registration and drivers license?

You will need to provide proof of Hanover residency to have your address changed on your license and registration here at the Town Office. You will need to complete a Record Change Request Form. Access the NH DMV Record Change Request Form.

9. I have just moved to Hanover from another state. What do I need to bring with me to register my cars?

You should bring the following with you to Town Hall:

• Proof of Hanover Residency such as a Lease Agreement, a Utility Bill; or if you are a student living on campus, a letter from the Office of Residential Life confirming your on-campus residency
• Current out-of-state registration and original title if you hold the title to your vehicle. If you do not hold the title to your vehicle, we will need the full name and address of the lien holder and/or leasing company
• Mileage at time of purchase
• The date you purchased the vehicle

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1. What are metered parking rates in Hanover?

The current meter rates can be found posted on each meter and kiosk in town or on the Parkmobile app for the specific zone.  Current rates can also be found posted in the town Rates and Fees schedule (PDF).

2. I need all-day parking, so where can I park?

All-day parking is located in the Hanover Parking Garage at 7 Lebanon Street.

3. My car was towed because I was in violation of the winter parking ban. Where did they take it?

Call the Hanover Police Dispatch Center at 603-643-2222.

4. What is the Winter Parking Ban?

There is a winter parking ban in effect every year for the same period, which is November 15 through April 30, with prohibited hours between 12:01 am and 7 am. The ban includes all Town streets and lots, with the only overnight parking allowed under covered sections of the Hanover Parking Garage at 7 Lebanon Street. Parked vehicles will be ticketed regardless of conditions, and when poor weather strikes or there is after-storm snow removal in process, vehicles will towed at the owner's expense.

5. What should I do if my parking meter doesn’t work?

Contact the Hanover Parking Division at 603-640-3220 immediately.

6. What happens if I don’t pay a parking ticket?

Unpaid tickets accrue late fees. If a vehicle (or any vehicles registered to a person) has (have) a balance of $90 or more in unpaid tickets and/or late fees, the vehicle may be subject to immobilization.

7. What days and hours do I have to pay parking meters?

Metered parking hours are Monday through Saturday, 9 am to 5 pm.

8. Where is the Parking Division office located?

The Parking Division office is located at 41 South Main Street in the Hanover Town Hall. The office is just off the first floor at the back of the building.

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1. Can I look up my parking ticket / account on-line?

You must know your ticket number and license plate number in order to look up ticket / account information.  This is for security reasons. 

2. How can I pay my parking ticket?

We offer three options for payment: Online, by mail or in person.

• Credit Card Online
• Check - Payable to the Town of Hanover. Mail to:
  Hanover Parking Division
  P.O. Box 483
  Hanover, NH 03755
• Cash - In person only at the Town Clerk's office located at 41 S Main Street.

3. How long do I have to pay a ticket before late fees accrue?

Late fees will begin to accrue on tickets that remain unpaid 14 calendar days after the ticket is issued. An additional late fee will be assessed on tickets that remain unpaid after 28 days.

4. What happens if I don’t pay a parking ticket?

Unpaid tickets accrue late fees. If a vehicle (or any vehicles registered to a person) has (have) a balance of $90 or more in unpaid tickets and/or late fees, the vehicle may be subject to immobilization. In some cases you may be summonsed to appear in court.

5. How do I pay for a ticket that I have lost?

You must know your license plate number and the ticket number in order to look up ticket / account information. If you do not have this information please email the Parking Clerk.

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1. When can I get fingerprinted?

Fingerprinting services are available by appointment on Tuesdays and Thursdays from 9 am to noon and 1 pm to 4 pm.

To schedule a morning appointment, please contact Elizabeth Rathburn.

To schedule an afternoon appointment, please contact Sheryl Tallman.

2. Is there a charge to be fingerprinted?

The fee for fingerprint services is $30 for a Hanover Resident / Hanover Business (including Dartmouth Students) or $55 for non-residents. Payment must be made by cash or a check made payable to the Town of Hanover. We are unable to process debit / credit cards.

3. How do I get a copy of a Police / Accident Report?

Copies of case and accident reports are available by completing a Record Request Form. You may fill out the form online, or print and return to the Hanover Police Department. There may be a charge for the report, which is payable when the request is fulfilled. Please contact the Records Coordinator for more information on fees.

Online Record Request Form

Report Request Form (PDF)

4. How do I get a Criminal Background Check?

In New Hampshire, Criminal Background Checks are performed by the NH Department of Safety. Please visit their website for more information and to fill out the necessary form.

https://www.nhsp.dos.nh.gov/our-services/criminal-records/criminal-history-record-requests

5. How do I get a NH Resident Pistol / Revolver License (Concealed Weapon Permit)?

Hanover residents may submit an application for a Pistol / Revolver License for concealed carry of a firearm. The fee is $10 and the license is valid for 5 years. You must submit a New Hampshire State Form.

Out-of-state residents must go through the NH Department of Safety. Please visit their website for more information.

6. Do you offer "Livescan" electronic fingerprinting?

We do offer "Livescan" fingerprinting! If you have been provided blank fingerprint cards, please do not write on them, and bring them with you. Our system may be able to print them out for you.

7. What do I do if I see a stray / abandoned animal?

We would caution people against having contact with animals that are not their own. While well-intentioned, you may be placing yourself at serious risk when attempting to catch or control a stray animal. Stray animals may not have current vaccinations and while they may seem very friendly they may suddenly turn violent once you have them restrained. If you witness a stray dog please note the animal's description and location and report this to the Police Department at 603-643-2222. Please do not attempt to capture or detain stray animals.

8. I just saw a deer / raccoon / moose / bear / etc. What should I do?

It is not uncommon to see animals such as deer, foxes, raccoons, skunks, and other wild animals in our neighborhoods. We also receive reports each year of moose in the downtown area and bear in the more rural areas. We STRONGLY suggest securing trash barrels and removing bird and animal feeders as they attract bears. We also remind residents that if they see bear cubs in their yard, they can be sure that an adult bear is somewhere nearby. It is common for a mother bear to tree their cubs while they search for food, leaving them for several days at a time. While it may seem that the cubs have been abandoned or are in danger because they are crying, please do not approach the cubs!

While a Hanover Police Officer may respond to some calls related to "wild" animals, typically the NH Department of Fish and Game will handle these calls because they are specially trained and equipped to deal with them. Please reach out to them with any questions or concerns.

9. How do I get a "Good Citizen Letter"?

While the Police Department cannot perform criminal background checks for individuals, the Records Division can provide a "Good Citizen Letter" to past and present residents of Hanover when applicable. The Records Coordinator requires a request in writing with your Name, Address, Phone, Date of Birth, and Social Security Number. You can also fill out the form online.

Good Citizen Request Form (PDF)

10. I need a NH State Accident form. Where can I get one?

Please visit the New Hampshire Division of Motor Vehicles for more information.

11. I am installing an alarm in my home or business. Where can I find information on having the Police monitor my alarm?

The Communications Center monitors hundreds of Municipal and Private alarm systems. The alarm systems that we monitor include Municipal Fire Alarms, Several Private Schools, Business and Residential Burglary Alarms, Medical Alarms, Panic Alarms, Water and Waste Water Alarms as well as Power Outage and Low Temp Alarms.

If you wish to have an alarm monitored by the Communications Center please email the Communications Coordinator or call 603-640-3333.

Review Hanover Town Ordinance Number 19 - Regulating Private Alarm Systems (PDF)

Download the Permit Application - Alarm Monitoring Permit Application (PDF)

12. Does Hanover have a "Leash Law"?

The Town of Hanover does not have a "leash law" requiring dogs to be on a leash when off their owner's property. NH State Statute 466.30a does however cover dogs "at-large". Owners should however have control of their animals to prevent them from becoming a nuisance. This can be accomplished with voice commands or other means.

13. Does Hanover have a "Noise Ordinance"?

Yes. 

Noise Ordinance (PDF)

The Basic Restrictions are provided below.

Noise / Time Restrictions

It shall be unlawful for any person to carry on the following activities within three hundred (300) feet of any residential property in the GR and SR zoning districts of the following activities if such activities create a noise disturbance that generates a complaint:

1. Between 10 pm and 7 am the loading, unloading, opening, closing, or other handling of boxes, crates, containers, building materials, trashcans, dumpsters or similar objects.
2. Between 10 pm and 7 am (Monday through Saturday) and 10 pm and 10 am (Sunday)

14. Where can I get more information on the Alcohol Diversion Program?

Please email Elizabeth Rathburn.

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1. What is the best location to put my house number?

On the House

Numbers may be placed on the house, but only if they are readily visible from the road (usually within 50 feet). The number should be posted so that it is visible from both directions of travel. Trees, bushes, or other debris should not block visibility from the road. Numbers should be placed near the front door within a radio of the porch light and above eye level. Avoid placing numbers away from the front door such as above garage doors.

Mailbox

Do not use your mailbox as the only means of identification for your home. If your mailbox is not in front of your house or near your driveway, emergency responders cannot locate you if you do not have your house number on your house or on a post or sign in your yard. Remember to mark your mailbox on both sides. Numbers on the mailbox door may be great for your mail carrier but are extremely difficult to see by drivers.

Address Signs

Numbers may be placed on a sign or post at the entrance to the right-of-way or shared driveway. One post, 39 inches to 40 inches high, shall be erected for a right-of-way or shared driveway serving more than one but less than three addresses and shall have if affixed to it address numbers to each house or unit served by that right-of-way or shared driveway. If the house or unit is not visible from the point at which the individual driveway breaks from the right-of-way or shared driveway, the address number must also be posted on the house or on an additional post must be erected at that point with the address number of that dwelling or unit. The address number should not be facing the road. The sign should be placed perpendicular to the road, so the number can be seen when traveling from either direction.

2. What is the best color?

House

Pick a color that has a light and dark contrast with the background. The background is usually the color of the house. This will make the number stand out so it can be viewed from the street. If your house has a dark color, you need a number in a light color. If your house has a light color, get a dark color number. Please use caution using brass or bronze numbers as they are very difficult to see on many backgrounds.

Mailbox

The number needs to be a light and dark contrast with the mailbox color. If you go with stickers, the ones with black numbers on a white reflective background are excellent. Another option is to mount a sign above or below the mailbox. Don't get a color similar to the mailbox's color.

3. What is the best size?

Bigger is better.  The number should be at least four inches tall if displayed on a house or sign.  Get boldface type.   Thick and wide is better.

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1. Where can I and can I not carry?

By state law (RSA 159:19), the only place you can't have a gun is a courthouse or courtroom. By federal law, there are two places where you can't carry.

Here are the two federal laws:

1. Title 18, United States Code, Section 930 prohibits firearms (and also knives with blades longer than 2-1/2 inches) in federal "facilities," meaning buildings. (Note that this includes post offices.)
2. Title 18, United State Code, Section 922, paragraph (q) is the Gun-Free School Zones Act. You can't have a gun in, on the grounds of, or within 1,000 feet of the property line of, an elementary or secondary school, whether public or private. (Note that this doesn't include colleges or universities.)

2. What about private businesses / property?

On private property (including stores, theaters, restaurants, etc.), the property owner can set a “no guns” policy. In NH a “No Firearms” sign posted on private property does not carry the weight of law but they can ask you to leave if you’re carrying, and have you arrested for trespassing if you don’t leave. You will not have violated NH law related to carrying a firearm but you will be violating their company policy and NH trespassing statutes if you don’t leave when you are asked.

3. Can I carry my firearm “openly” (unconcealed)?

The NH Attorney General's Office has stated that open carry is regarded as a "Right", and though any citizen may call the police if they observe someone carrying a gun openly, that citizen's "annoyance and alarm" does not override the "Right" to carry openly. The police are obligated to investigate the citizen's complaint, but once it is determined that there is no substance to the complaint, the citizen openly carrying should be allowed to carry on with his/her business. Obviously in the post-9/11 age if people observe you openly carrying a firearm it may cause them to be concerned and to report you to the police. Once such a report has been made you can expect to be identified and questioned to determine if there is an actual threat.

4. I’ve seen city and town parks and buildings with “no firearms” signs. What about them?

RSA 159:26, declares that only the state (not cities or towns) may regulate firearms, and that any city or town ordinances about guns are null and void, except for zoning and hunting.  

5. What states honor my NH Pistol / Revolver License?

The New Hampshire Department of Safety maintains current information on state reciprocity.

6. What are the laws in New Hampshire concerning use of force?

RSA 627:4 Physical Force in Defense of a Person.

1. A person is justified in using non-deadly force upon another person in order to defend himself or a third person from what he reasonably believes to be the imminent use of unlawful, non-deadly force by such other person, and he may use a degree of such force which he reasonably believes to be necessary for such purpose. However, such force is not justifiable if:
   1. With a purpose to cause physical harm to another person, he provoked the use of unlawful, non-deadly force by such other person; or
   2. He was the initial aggressor, unless after such aggression he withdraws from the encounter and effectively communicates to such other person his intent to do so, but the latter notwithstanding continues the use or threat of unlawful, non-deadly force; or
   3. The force involved was the product of a combat by agreement not authorized by law.
2. A person is justified in using deadly force upon another person when he reasonably believes that such other person:
   1. Is about to use unlawful, deadly force against the actor or a third person;
   2. Is likely to use any unlawful force against a person present while committing or attempting to commit a burglary;
   3. Is committing or about to commit kidnapping or a forcible sex offense; or
   4. Is likely to use any unlawful force in the commission of a felony against the actor within such actor's dwelling or its curtilage.
3. A person is not justified in using deadly force on another to defend himself or a third person from deadly force by the other if he knows that he and the third person can, with complete safety:
   1. Retreat from the encounter, except that he is not required to retreat if he is within his dwelling or its curtilage and was not the initial aggressor; or
   2. Surrender property to a person asserting a claim of right thereto; or
   3. Comply with a demand that he abstain from performing an act which he is not obliged to perform; nor is the use of deadly force justifiable when, with the purpose of causing death or serious bodily harm, the actor has provoked the use of force against himself in the same encounter.
   4. If he is a law enforcement officer or a private person assisting him at his direction and was acting pursuant to RSA 627:5, he need not retreat.

RSA 627:7 Use of Force in Defense of Premises.

A person in possession or control of premises or a person who is licensed or privileged to be thereon is justified in using non-deadly force upon another when and to the extent that he reasonably believes it necessary to prevent or terminate the commission of criminal trespass by such other in or upon such premises, but he may use deadly force under such circumstances only in defense of a person as prescribed in RSA 627:4 or when he reasonably believes it necessary to prevent an attempt by the trespasser to commit arson.

RSA 627:8 Use of Force in Property Offenses.

A person is justified in using force upon another when and to the extent that he reasonably believes it necessary to prevent what is or reasonably appears to be an unlawful taking of his property, or criminal mischief, or to retake his property immediately following its taking; but he may use deadly force under such circumstances only in defense of a person as prescribed in RSA 627:4.

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1. My street light is out. Who do I report it to?

You can report street light outages directly through Liberty's website.  You will need the closest address(es) of the affected street light(s).

Residents can also contact the Department of Public Works and they will forward the report to Liberty.

2. It’s afternoon and my recycling hasn’t been picked up. What do I do?

Did you put it out by 7 am? Did you have everything in the approved container? Check to see if Casella put a "Non Collection Notice Sticker" on it. If there is no sticker, leave it out. Casella has until the end of day to pick up your recycling. Call Casella at 802-295-2660 to report missed pickup at 3 pm.

3. Where can I bring my trash?

The Town of Hanover uses the Lebanon Solid Waste Facility located on 12A in West Lebanon, NH.  Please visit the City of Lebanon's Solid Waste Facility page for information on accessing the facility.

4. My street sign is gone. Who do I call?

If you suddenly notice that your street sign is missing, please email the Hanover Public Works Office or call 643-3327.

5. My mailbox was hit during winter operations. Who should I call?

If you are sure that the mailbox was damaged by the Town Highway plow operator, please email the Public Works Office or call 603-643-3327.  Oftentimes we will discover that another operator (e.g., plow hired to clean the driveway) was responsible for the damage.  Please do not automatically blame us.  Our guys work hard and take great pride in their profession.  If damaged by one of the drivers, it is neither malicious nor intentional.

6. What happens to the tree that fell after a major storm?

The Town's responsibility is to keep all roads passable. Trees that have fallen into the road will be cut and pushed off to the side. The disposal of the tree is the responsibility of the homeowner. Many homeowners prefer to keep the wood for their own use. If you are interested in any trees you see fallen near the roadside, please contact the homeowner first before taking them.

7. I’ve raked up leaves, what now?

Leaves cannot be raked out into the street! This creates a hazardous and unsafe situation which may result in Police involvement. The Town does not offer curbside pickup of leaves. Leaves may be taken to the Lebanon Solid Waste Facility (this includes clumps of sod, soft clippings from shrubs, hay, weeds and tree limbs under 4 feet in diameter). Please see attendant at the facility for drop-off location. Bags must be emptied out.

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1. How do I dispose of Hazardous Waste?

See the Household Hazardous Waste Collections page.

2. Is it a holiday for Casella?

See the recycling calendar for holidays observed by Casella.

3. It’s afternoon and my recycling hasn’t been picked up. What do I do?

Did you put it out by 7 am? Did you have everything in the approved container? Check to see if Casella put a "Non Collection Notice Sticker" on it. If there is no sticker, leave it out. Casella has until the end of day to pick up your recycling. Call Casella at 802-295-2660 to report missed pickup at 3 pm.

4. Where can I bring my trash?

The Town of Hanover uses the Lebanon Solid Waste Facility located on 12A in West Lebanon, NH. You will need to stop by the Hanover Town Office at 41 South Main Street and pick up a punch card before bringing your trash bags to Lebanon.

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1. What types of payment does the Town of Hanover accept?

The Town of Hanover accepts cash, certified bank checks, cashiers checks, personal checks, and money orders. If a personal check is returned for non-payment by our bank, an additional $25 returned check fee will be assessed.

The Town of Hanover offers no-charge electronic funds transfer payments (e-checks) of Property Tax bills, Utility bills and motor vehicle registration renewals. Credit and debit cards may also be used, but please note that there is a convenience fee for processing credit card transactions; the Town does not receive any portion of this service charge. View the New Hanover Online Bill website to pay your property tax bill using Invoice Cloud.

2. How do I change my address for my property tax bill?

Complete the Address Change Form (PDF) and mail the completed form to the Town of Hanover, Attn: Assessing Department, P.O. Box 483, Hanover, NH 03755.

3. My taxes are paid through an escrow account with my mortgage. Do I have to forward my tax bill to my mortgage bank?

It is the homeowner's responsibility to forward the tax bill to their mortgage company for timely payment. However, many major banks independently request tax billing information directly from the Town of Hanover, and this information (which is all public information) is provided to them electronically. Therefore, it is possible that your mortgage bank may obtain the necessary tax information in order to make timely payment to us without receiving the physical tax bill from you. Please check with your bank directly for information specific to your circumstances.

4. What kind of tax exemptions and tax credits does the Town of Hanover offer to its property owners?

Exemptions are available for the blind, disabled and elderly. Tax credits are available for Veterans and Disabled Veterans. For more information, please visit the Assessing web page or contact the Assessing Department at 603-640-3207.

5. What period does the property tax bill cover?

The property tax bill due July 1st covers the period April 1st through September 30th; the property tax bill due December 1st covers the period October 1st through March 31st of the following year.

6. When are property taxes generally due in Hanover?

Hanover's property taxes are due semi-annually each July 1st and December 1st.

7. When does my account start to accrue interest?

Interest accrues on unpaid balances at 8.0% annually and begins to accrue the day after the due date noted on your bill. This interest rate is established by State statute. Please note that we will accept the USPS postmark on or before the due date as timely payment. For those items without a USPS postmark (online bill payments, metered mail, etc.), the payment must be received in our office by 4:30 pm on the due date to be considered timely.

8. What is the interest rate if a lien is put on my property?

The interest rate is 12.0% annually for a property tax lien. This interest rate is established by State statute.

9. If there is a lien put on my property, how long before further action is taken by the Town?

Taxpayers have two years from the date the lien is executed to redeem liens plus associated interest and costs prior to the Tax Collector deeding the property to the Town of Hanover. A series of mail notifications are sent to the homeowner at the last known address as part of the deeding process.

10. I recently purchased my property in Hanover. How long before future tax bills are sent in my name?

The Town of Hanover generally sends their semi-annual property tax bills out in late May and late October. If the time of your property closing is near one of these processing dates, please be advised that you may not receive your property tax bill as it will be sent to the last owner of record with the Town of Hanover. The Grafton County Registry of Deeds generally takes four to six weeks to record a new deed; the Town is notified of ownership once a month from the Registry of Deeds once the deed is recorded.

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1. Where are my tax dollars going?

This is probably the single most common question posed in any community, and yet, the answer is not always so well received. Sadly, municipal staffs are often the first line of citizen attack when tax rates seem too high. Tax dollars are a concern for everybody in that we only want to pay our fair share.

Ironically, that is also true of municipal employees! Yes, many of us also own homes and in many cases, right in the communities we work in. So rising property taxes are just as much a concern to us as it is to you.

To that end, we would like the public to be aware that we are constantly looking for ways to hold budgets down. Whether it is through the use of new technology, restructuring current programs to run more efficiently or actual cuts in program dollars; we are all constantly reviewing the bottom line to improve things.

2. What can I do?

Property tax rates across New Hampshire are at an all-time high, and Hanover is no exception. So, what can we do as citizens to help hold our tax rates down? Each taxing authority's respective governing body determines its own budget. To that end, residents may have limited input on how much money is to be raised and appropriated. However, that does not mean one cannot let their concerns be known! To do so, you will need to contact each group (i.e. Town Manager/Select Board, School Board, County Commissioners, and Legislators) and let them know about your desire to hold spending down and to find new sources of revenue. In short, get involved and see what you, as a concerned citizen, can contribute to help in holding costs down or in finding new sources of community revenue. We all need to do our part in making our community work.

3. How many rates are there? And, what are they?

At the present time, the Town has five separate and distinct tax rates. The 2022 base tax rate for Hanover is $16.41 and is broken down as follows:

Rate Type	Rate
Town	4.15
County	1.37
Local School	9.62
State Education	1.27
Base Rate	16.41

Add to this base rate your local Fire District rate to determine your final tax rate. The 2019 Fire District rates are as follows:

Fire District	District Rate	Base Rate	Final Rate
1	1.38	16.41	17.79
2	1.24	16.41	17.65
3	0.62	16.41	17.03

4. How is the rate figured?

First of all, tax rate setting is not a function of local government!

Property tax rates are set for every community each fall by the Department of Revenue Administration (DRA) in Concord. Consider it a form of check and balance for the community. To do the calculation each municipality must send in its total assessed value, exemption and credit figures, and the municipal budget. The school district and county will send in their respective budgets and the Legislature sets the state education figure. Once all the items are received at the DRA, a rate can be calculated.

Simply put, the tax rate is computed by dividing the total of the budgets by the total taxable assessed value of the Town. For example, if the total of all the budgets is $100,000 and the total taxable assessed value of the Town is $1,000,000, then the tax rate would be $10 (100,000 ÷ 1,000,000 = 0.10 or $10 per thousand). Though this example is oversimplified, it does provide a realistic model of the process.

5. How can I hold my property taxes down?

• Property Record Card - Review your property record card(s) for data accuracy. The assessed value is only as good as the accuracy of the data on the card.
• Exemptions and / or Deferrals

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1. Where do I register to vote?

The voter registration process in New Hampshire is designed to place in person before a designated election official. New Hampshire currently does not allow for open voter registration by mail. Individuals may register to vote at the Town Office (41 South Main Street) Monday through Friday from 8:30 am to 4:30 pm. Applications may be made at any time of the year (except 10 days prior to any election). There may also be specially scheduled registration sessions leading up to major elections; these events will be posted on the Town website.

Absentee voter registration is available to residents who cannot physically present themselves to the Town Clerk's Office due to disability or temporary absence. If registering absentee, we cannot provide any forms via email or by giving them to someone else - they must be mailed via U.S. post directly to the registrant. The registrant must have access to a printer as paper copies of documentation that proves their identity and Hanover domicile must be posted back to our office along with the completed voter registration form and absentee voter registration affidavit (which must be witnessed by someone other than the registrant).

You may also register same-day on Election Day in New Hampshire - however, we encourage you to register early in order to avoid any unnecessary delays at the polling place.

2. How do I obtain an absentee ballot?

Absentee Ballot Request Forms are available for the 2024 Presidential Primary here, or by visiting the Hanover Town Hall during business hours.  

Absentee Ballot Request forms can also be found on our website under Voting Information, or the voter may email the Town Clerk's Office or call at 603-640-3200 to have the form provided to them. From recent correspondence from the Office of the NH Secretary of State, we have learned the request form must be signed in ink on paper. 

The completed form may be returned as follows: 

• Via email to the Town Clerk's Office
• Fax to 603-643-1720
• In person to 
  Hanover Town Hall at 41 South Main Street
• Via post to
  P.O. Box 483
  Hanover NH 03755

There is an electronic process for voters who certify they have a print disability and, because of this disability, are unable to sign the application for absentee ballot.

Voters living overseas can apply for an absentee ballot using a Federal Postcard Application, or FPCA at any time throughout the year. These can be filled out, signed in ink on paper and emailed to townclerk@hanovernh.org. Voters will receive their ballots by email, with instructions for filling out and mailing by post back to Hanover Town Hall.

In the State of New Hampshire, voting by absentee ballot is allowed only for the following reasons:

• Physical disability or impairment
• Religious observance
• Absence from Town or City of residence on the day of election
• Employment or family care obligations

Please note: "no excuse" absentee voting for convenience is not currently an option in New Hampshire.

Questions? Please email the Town Clerk's Office now!

3. Where do I vote?

The Town of Hanover has a single voting district - unlike larger cities or towns, there are no wards. The single designated polling place is:

Hanover High School
41 Lebanon Street
Hanover, NH 03755

Polls open at 7 am and close at 7 pm.

4. I attend college in Hanover, can I vote here?

Please see a basic breakdown of how to vote in Hanover, NH here. You can also find more information from the New Hampshire Secretary of State's office regarding domicile / residency questions, here. 

5. What paperwork should I bring with me when registering to vote?

You will be asked to present proof of citizenship, age and domicile.

Citizenship

A birth certificate, U.S. Passport/Passcard, or naturalization document; if none of these is available, a Qualified Voter Affidavit may be completed.

Identity & Age

A driver's license or non-driver ID from any state; if none of these is available, a Qualified Voter Affidavit may be completed.

Domicile

Any of the following documents can be submitted as presumptive evidence that the applicant meets the domicile requirement: a current lease or utility bill with Hanover address, a current NH driver's license with Hanover address, current NH vehicle registration with a Hanover address, a letter from Dartmouth's Office of Residential Life confirming Hanover on-campus residency. If none of these is available, a Domicile Affidavit may be completed.

Note: We have been advised by the Office of the NH Attorney General that the Qualified Voter Affidavit and the Domicile Affidavit may not be offered to those who are registering to vote absentee (by mail); they are available only to those registering in person before a Hanover election official.

6. How do I cast my absentee ballot?

Make your vote count! Be sure to carefully follow the instructions enclosed with your ballot. After marking your ballot, place it in the smaller envelope, seal this envelope, and sign the affidavit that fits your particular circumstances. After you have signed the proper affidavit with your full name, place the envelope containing the ballot into the mailing envelope, affix proper postage and mail with adequate time so that it is delivered to the Hanover Town Clerk by post no later than 5 pm on Election Day. Ballots may be hand delivered to the Town Clerk's Office no later than 5 pm the day before Election Day by the voter him/herself or by an immediate family member (spouse, parent, sibling, or child) who will need to complete a State of NH Absentee Ballot Return Form.

7. Who do I contact to see about working at the polls on Election Day?

Our elections are fueled by volunteer ballot clerks, and we are always looking for new recruits! Please email the Town Clerk’s Office to be added to the list. Thank you for your interest.

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1. What does it mean to weatherize my home?

Weatherizing your home involves making physical home improvements-such as insulation and air sealing-to reduce energy costs, improve comfort, and resolve issues such as ice dams, moisture, mold, cold spots and drafts. Improvements often focus on basement and attic areas.

2. What should I do first?

Your first step is to identify and hire a specialized contractor who will perform an energy audit to assess your home’s current energy efficiency and identify the best energy-saving opportunities for your home and budget.  You may do this on your own or go through the NHSaves rebate process.  Energy audits through NHSaves cost $100.  When you hire a contractor on your own, the cost is determined by the contractor. and will vary. 

3. How much will my whole project cost?

Every home is different. Costs typically range from under $5,000 to over $12,000, with average energy savings of 20 to 25%. Alternatively, you might try some "do-it-yourself" energy efficiency improvements or invest in a deep energy retrofit to reduce energy use by 50% or more.

Rebates up to $4,000 (eligibility based on fuel use per square foot) are available from NHSaves on a first-come-first-serve basis. If interested, apply immediately. Weatherize Hanover and our associated contractors are available to all homeowners whether they participate in the rebate program or not.